Return Policy for Defective Spices or Seasonings
At The Treehouse + Co, we are committed to providing you with the highest quality spices and seasonings. We understand that occasionally, a product may be defective or not meet your expectations. In such cases, we have a comprehensive return policy in place to ensure your satisfaction.
Defective Product Definition: A defective spice or seasoning is defined as a product that is spoiled, contaminated, or significantly altered in taste, texture, or aroma, making it unsuitable for consumption. This does not include products that have been stored incorrectly or used beyond their expiration date.
Return Process: If you receive a defective spice or seasoning from The Treehouse + Co, please follow these steps:
Contact our customer support team within 3 days of receiving the item. You can reach us via email at thetreehouseandco@gmail.com, available M, 10 am-4 pm.
Provide your order number, the name of the product, and a detailed description of the defect. If possible, include photographs or videos that clearly show the issue.
Our customer support team will assess your case and guide you through the return process. We may request additional information or samples to validate the defect.
Once your case has been reviewed and approved, our team will provide you with return instructions, including a return shipping label or other necessary details.
Safely package the defective spice or seasoning in its original packaging or a suitable alternative, ensuring it is well-sealed to prevent any leakage or further contamination.
Ship the item back to us using the provided return shipping label or as instructed by our customer support team. Please retain the proof of shipment.
Upon receiving the returned item, our quality control team will inspect it to verify the defect. If the product qualifies as defective, we will offer you one of the following options:
Replacement: We will provide you with a replacement of the same spice or seasoning or a comparable alternative.
Refund: If a replacement is not available or desired, we will issue a full refund to your original payment method.
Important Notes:
All return shipping costs for defective spices or seasonings will be covered by The Treehouse + Co.
Please ensure that returned items are well-sealed and packaged securely to avoid any leakage or further contamination during transit.
Any damage caused during the return shipping process due to improper packaging will be the responsibility of the customer.
We reserve the right to refuse a return if the defect is deemed to be a result of improper storage, usage beyond the expiration date, or mishandling by the customer.
Our return policy for defective spices or seasonings applies only to purchases made directly from The Treehouse + Co. If you purchased our product through a third-party retailer, please refer to their return policy.
We value your satisfaction and aim to resolve any issues with defective spices or seasonings as quickly and efficiently as possible. If you have any questions or concerns regarding our return policy, please contact our customer support team for assistance.
The Treehouse + Co